If you need technical assistance, step-by-step instructions
for creating your account or uploading a document contact us via
e-mail at: email@example.com.
to the area most relevant:
is the Hardcopy button? How does the Hardcopy button work?
Hardcopy button lets your customers order documents from your website
and receive them printed, bound and delivered the next day. With the click
of the Hardcopy button, your customers are linked to our secure e-commerce
server where they can see the item(s) they ordered displayed in a shopping
cart. To complete a purchase, they enter their shipping and credit card
information. When they have finished, they are transferred back to your
do I get a Hardcopy button? How quickly can I start distributing documents?
a Hardcopy button for your documents, you register your company and fill-out
a simple form describing your documents. Once you decide what you want
to charge, what fulfillment options you want to offer, the document files
are uploaded. As soon as the process is completed a Hardcopy link is sent
to you via e-mail. When you receive the HTML link, place it on your website
next to the document and you are ready for business. That means, you can
start selling or distributing your documents the same day. To register
with Cadmus ArticleWorks, click on the Sign-up area accessible from all pages. If you
wish to see the process, we offer a <demo> detailing
is the Download button? How does the Download button work?
button works exactly the same as the Hardcopy button, except that after
your customers enter their shipping and credit card information, they
can download the documents immediately. You get the Download button by
e-mail in exactly the same way you get the Hardcopy button.
need any special software?
No. All you
or your customers need is a standard browser such as Microsoft IE or Netscape.
We provide everything else.
does Cadmus ArticleWorks deliver in terms of output?
Cadmus ArticleWorks will
deliver a double sided, printed document that is "Perfect bound". The document
has 80 lbs coverstock front and back. If you require different output
options, please contact our support staff at ArticleWorks_Support@kwglobal.com.
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document file formats are supported?
we support the following file formats: Adobe Acrobat pdf Microsoft Word
Lotus WordPro Corel WordPerfect Rich Text Format Plain Text
quickly are orders fulfilled? Orders received by 5:00 PM EST are usually
filled and shipped the next day. Exact delivery times are subject to your
location and the time of day the order is received.
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overseas delivery? For overseas orders, the document files are transmitted
to one of the overseas print facilities before they are printed and delivered
locally. Overseas delivery also expedite the delivery of a document to
the client as well as reduce cost to the customer.
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I allow electronic downloads of content without risking piracy?
proprietary software allows electronic files to be downloaded without
concern that they will be illegally copied. If your files are sent to
another person, they cannot be opened unless the recipient registers and
pays for them.
are the cost associated with printing and delivery? The cost of printing
and delivery depends on the number of pages and the delivery location
(country). Typically, it costs less for us to print and deliver than it
costs you to deliver alone. To get a detailed quote for your specific
application, contact us at firstname.lastname@example.org.
quickly will I receive my money from sales?
be paid within 30 days of the end of the month we receive payment from the customer.
want to update my account information? Only the account administrator,
or the person that originally set up the account, has access to to this
area. For your security, you must have the administrator make all changes
to the account information.
have uploaded a document, but it could not be accessed by my customer?
that is uploaded is available for sale within minutes. If there is a problem,
confirm that your webmaster has pasted the Hardcopy button into your website
correctly. If you find there is still a problem, contact us at email@example.com.
to modify a document, but can't seem to find to it?
any document you have uploaded, click on "" from the
navigation bar on your left. A list of all your content will be displayed.
Click on the specific document you wish to modify, make the modifications
and click the Save button to update the database.
do I replace an existing document file with a new file? If you wish
to keep all the information pertaining to a document in tact, but want
to replace the file, click on "" from the navigation
bar on your left. A list of all your content will be displayed. Click
on the specific document you wish to replace. Then go to the "Attachment
File:" box and enter the new document file (file path) and click the Save
button. This will replace your old document with the new version.
want to track the delivery status of a document. How do I do this?
log in, click on the Delivery Tracking option on the bar at the left of
the screen. Then click on the order number you are interested in and the
Airborne tracking number will be displayed. If you need more specific
information on the shipment, you can go to www.airborne.com, enter the
tracking number and you will see the exact status.